{"id":1831,"date":"2026-11-05T01:28:25","date_gmt":"2026-11-05T01:28:25","guid":{"rendered":"https:\/\/www.viz-read.com\/vn\/bpmn-process-orchestration-vs-choreography-coordinating-work-within-and-between-organizations\/"},"modified":"2026-11-05T03:11:46","modified_gmt":"2026-11-05T03:11:46","slug":"bpmn-process-orchestration-vs-choreography-coordinating-work-within-and-between-organizations","status":"publish","type":"post","link":"https:\/\/www.viz-read.com\/vn\/bpmn-process-orchestration-vs-choreography-coordinating-work-within-and-between-organizations\/","title":{"rendered":"BPMN: \u0110i\u1ec1u ph\u1ed1i quy tr\u00ecnh so v\u1edbi Khi\u00eau v\u0169 quy tr\u00ecnh: Ph\u1ed1i h\u1ee3p c\u00f4ng vi\u1ec7c trong v\u00e0 gi\u1eefa c\u00e1c t\u1ed5 ch\u1ee9c"},"content":{"rendered":"

Gi\u1edbi thi\u1ec7u<\/h2>\n

C\u00e1c t\u1ed5 ch\u1ee9c hi\u1ebfm khi cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 ch\u1ec9 th\u00f4ng qua m\u1ed9t nh\u00f3m ho\u1eb7c m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t. M\u1ed9t \u0111\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng, y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng b\u1ea3o hi\u1ec3m, h\u1ed3 s\u01a1 vay v\u1ed1n, ho\u1eb7c quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn nhi\u1ec1u ph\u00f2ng ban\u2014v\u00e0 \u0111\u00f4i khi c\u1ea3 c\u00e1c nh\u00e0 cung c\u1ea5p, nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n, c\u01a1 quan qu\u1ea3n l\u00fd ho\u1eb7c c\u00e1c t\u1ed5 ch\u1ee9c b\u00ean ngo\u00e0i kh\u00e1c.<\/p>\n

Hai c\u00e1ch ph\u1ed5 bi\u1ebfn \u0111\u1ec3 ph\u1ed1i h\u1ee3p c\u00f4ng vi\u1ec7c n\u00e0y l\u00e0\u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh<\/strong> v\u00e0 khi\u00eau v\u0169 quy tr\u00ecnh<\/strong>. \u0110i\u1ec1u ph\u1ed1i quy tr\u00ecnh ph\u1ed1i h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u00f4ng qua m\u1ed9t ch\u1ee7 s\u1edf h\u1eefu ho\u1eb7c ng\u01b0\u1eddi ki\u1ec3m so\u00e1t quy tr\u00ecnh trung t\u00e2m. Khi\u00eau v\u0169 quy tr\u00ecnh ph\u1ed1i h\u1ee3p c\u00e1c b\u00ean tham gia \u0111\u1ed9c l\u1eadp th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn, m\u00e0 kh\u00f4ng c\u00f3 m\u1ed9t ng\u01b0\u1eddi ki\u1ec3m so\u00e1t trung t\u00e2m n\u00e0o \u0111i\u1ec1u h\u01b0\u1edbng to\u00e0n b\u1ed9 quy tr\u00ecnh.<\/p>\n

Kh\u00f4ng c\u00f3 ph\u01b0\u01a1ng ph\u00e1p n\u00e0o l\u00e0 t\u1ed1t h\u01a1n m\u1ed9t c\u00e1ch ph\u1ed5 qu\u00e1t. L\u1ef1a ch\u1ecdn \u0111\u00fang \u0111\u1eafn ph\u1ee5 thu\u1ed9c v\u00e0o ai c\u1ea7n ki\u1ec3m so\u00e1t lu\u1ed3ng c\u00f4ng vi\u1ec7c, m\u1ee9c \u0111\u1ed9 \u0111\u1ed9c l\u1eadp c\u1ee7a c\u00e1c b\u00ean tham gia, v\u00e0 m\u1ee9c \u0111\u1ed9 minh b\u1ea1ch, linh ho\u1ea1t c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh m\u00e0 quy tr\u00ecnh y\u00eau c\u1ea7u. BPMN (M\u00f4 h\u00ecnh v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh) c\u00f3 th\u1ec3 gi\u00fap c\u00e1c nh\u00f3m l\u00e0m cho c\u00e1c s\u1eafp x\u1ebfp n\u00e0y tr\u1edf n\u00ean r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 th\u1ea3o lu\u1eadn.<\/p>\n

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C\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh<\/h2>\n

\u0110i\u1ec1u ph\u1ed1i quy tr\u00ecnh<\/strong> l\u00e0 m\u1ed9t lu\u1ed3ng c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c \u0111i\u1ec1u ph\u1ed1i t\u1eadp trung. Ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i x\u00e1c \u0111\u1ecbnh b\u01b0\u1edbc ti\u1ebfp theo, ph\u00e2n c\u00f4ng ho\u1eb7c k\u00edch ho\u1ea1t c\u00f4ng vi\u1ec7c, theo d\u00f5i ti\u1ebfn \u0111\u1ed9 v\u00e0 x\u1eed l\u00fd c\u00e1c k\u1ebft qu\u1ea3 nh\u01b0 ch\u1eadm tr\u1ec5 ho\u1eb7c l\u1ed7i. Ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00e1 nh\u00e2n, m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh ho\u1eb7c m\u1ed9t \u1ee9ng d\u1ee5ng.<\/p>\n

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Khi\u00eau v\u0169 quy tr\u00ecnh<\/strong> m\u00f4 t\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c b\u00ean tham gia \u0111\u1ed9c l\u1eadp. M\u1ed7i b\u00ean tham gia qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c n\u1ed9i b\u1ed9 c\u1ee7a ri\u00eang m\u00ecnh, \u0111\u1ed3ng th\u1eddi tu\u00e2n theo c\u00e1c k\u1ef3 v\u1ecdng chung v\u1ec1 tin nh\u1eafn, s\u1ef1 ki\u1ec7n v\u00e0 k\u1ebft qu\u1ea3. Kh\u00f4ng c\u00f3 b\u00ean tham gia n\u00e0o nh\u1ea5t thi\u1ebft ki\u1ec3m so\u00e1t to\u00e0n b\u1ed9 quy tr\u00ecnh t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i.<\/p>\n

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M\u1ed9t b\u00ean tham gia<\/strong> l\u00e0 m\u1ed9t ng\u01b0\u1eddi, nh\u00f3m, ph\u00f2ng ban, t\u1ed5 ch\u1ee9c ho\u1eb7c h\u1ec7 th\u1ed1ng tham gia v\u00e0o m\u1ed9t quy tr\u00ecnh. M\u1ed9t b\u00ean tham gia c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ho\u1eb7c trao \u0111\u1ed5i th\u00f4ng tin v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

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M\u1ed9t s\u1ef1 b\u00e0n giao<\/strong> x\u1ea3y ra khi tr\u00e1ch nhi\u1ec7m ho\u1eb7c th\u00f4ng tin \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1eeb m\u1ed9t b\u00ean tham gia sang b\u00ean kh\u00e1c. C\u00e1c cu\u1ed9c b\u00e0n giao \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a kh\u00f4ng r\u00f5 r\u00e0ng c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 ch\u1eadm tr\u1ec5, c\u00f4ng vi\u1ec7c tr\u00f9ng l\u1eb7p v\u00e0 s\u1ef1 kh\u00f4ng ch\u1eafc ch\u1eafn v\u1ec1 ai l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/p>\n

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M\u1ed9t ranh gi\u1edbi quy tr\u00ecnh<\/strong> ph\u00e2n t\u00e1ch c\u00f4ng vi\u1ec7c m\u00e0 m\u1ed9t b\u00ean tham gia ki\u1ec3m so\u00e1t kh\u1ecfi c\u00f4ng vi\u1ec7c m\u00e0 h\u1ecd kh\u00f4ng ki\u1ec3m so\u00e1t. S\u1ef1 ph\u00e2n bi\u1ec7t n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng gi\u1eefa c\u00e1c t\u1ed5 ch\u1ee9c: m\u1ed9t c\u00f4ng ty c\u00f3 th\u1ec3 ph\u1ed1i h\u1ee3p c\u00e1c b\u01b0\u1edbc n\u1ed9i b\u1ed9 c\u1ee7a ri\u00eang m\u00ecnh, nh\u01b0ng th\u01b0\u1eddng kh\u00f4ng th\u1ec3 tr\u1ef1c ti\u1ebfp ra l\u1ec7nh cho lu\u1ed3ng c\u00f4ng vi\u1ec7c n\u1ed9i b\u1ed9 c\u1ee7a nh\u00e0 cung c\u1ea5p.<\/p>\n

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So s\u00e1nh \u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh v\u00e0 khi\u00eau v\u0169 quy tr\u00ecnh<\/h2>\n\n\n\n\n\n\n\n\n\n\n
Kh\u00eda c\u1ea1nh<\/th>\n\u0110i\u1ec1u ph\u1ed1i quy tr\u00ecnh<\/th>\nKhi\u00eau v\u0169 quy tr\u00ecnh<\/th>\n<\/tr>\n<\/thead>\n
S\u1ef1 ph\u1ed1i h\u1ee3p<\/td>\nM\u1ed9t b\u1ed9 \u0111i\u1ec1u khi\u1ec3n trung t\u00e2m ph\u1ed1i h\u1ee3p tr\u00ecnh t\u1ef1<\/td>\nC\u00e1c b\u00ean tham gia ph\u1ed1i h\u1ee3p th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn<\/td>\n<\/tr>\n
T\u00ednh minh b\u1ea1ch c\u1ee7a quy tr\u00ecnh<\/td>\nNg\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i th\u01b0\u1eddng c\u00f3 th\u1ec3 theo d\u00f5i lu\u1ed3ng c\u00f4ng vi\u1ec7c t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i<\/td>\nM\u1ed7i b\u00ean tham gia th\u01b0\u1eddng ch\u1ec9 th\u1ea5y c\u00f4ng vi\u1ec7c c\u1ee7a ri\u00eang m\u00ecnh v\u00e0 c\u00e1c trao \u0111\u1ed5i li\u00ean quan<\/td>\n<\/tr>\n
Ki\u1ec3m so\u00e1t<\/td>\nKi\u1ec3m so\u00e1t t\u1eadp trung \u0111\u1ed1i v\u1edbi ti\u1ebfn \u0111\u1ed9 v\u00e0 c\u00e1c ngo\u1ea1i l\u1ec7<\/td>\nQuy\u1ec1n t\u1ef1 ch\u1ee7 \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i cho c\u00e1c b\u00ean tham gia<\/td>\n<\/tr>\n
Ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi<\/td>\nC\u00f4ng vi\u1ec7c c\u00f3 quy\u1ec1n s\u1edf h\u1eefu r\u00f5 r\u00e0ng, c\u00e1c ph\u1ee5 thu\u1ed9c v\u00e0 m\u1ee5c ti\u00eau d\u1ecbch v\u1ee5 x\u00e1c \u0111\u1ecbnh<\/td>\nS\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c nh\u00f3m ho\u1eb7c t\u1ed5 ch\u1ee9c \u0111\u1ed9c l\u1eadp<\/td>\n<\/tr>\n
Th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn<\/td>\nB\u1ed9 \u0111i\u1ec1u khi\u1ec3n c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh n\u00fat c\u1ed5 chai ho\u1eb7c \u0111i\u1ec3m l\u1ed7i \u0111\u01a1n l\u1ebb<\/td>\nC\u00e1c b\u00ean tham gia c\u1ea7n h\u1ee3p \u0111\u1ed3ng r\u00f5 r\u00e0ng, \u00fd ngh\u0129a chung v\u00e0 giao ti\u1ebfp \u0111\u00e1ng tin c\u1eady<\/td>\n<\/tr>\n
V\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh<\/td>\nH\u1ec7 th\u1ed1ng c\u1ee7a m\u1ed9t c\u00f4ng ty \u0111\u1ecbnh tuy\u1ebfn v\u00e0 theo d\u00f5i \u0111\u01a1n vay v\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/td>\nNh\u00e0 b\u00e1n l\u1ebb, nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n v\u00e0 \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n trao \u0111\u1ed5i tin nh\u1eafn trong khi m\u1ed7i b\u00ean qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ri\u00eang m\u00ecnh<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u0110\u00e2y l\u00e0 c\u00e1c m\u1eabu ph\u1ed1i h\u1ee3p, kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 lo\u1ea1i tr\u1eeb l\u1eabn nhau. M\u1ed9t doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh n\u1ed9i b\u1ed9 c\u1ee7a m\u00ecnh v\u00e0 s\u1eed d\u1ee5ng khi\u00eau v\u0169 \u0111\u1ec3 ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c b\u00ean ngo\u00e0i.<\/p>\n

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Ph\u1ed1i h\u1ee3p c\u00f4ng vi\u1ec7c trong m\u1ed9t t\u1ed5 ch\u1ee9c<\/h2>\n

Trong m\u1ed9t t\u1ed5 ch\u1ee9c, vi\u1ec7c \u0111i\u1ec1u ph\u1ed1i th\u01b0\u1eddng h\u1eefu \u00edch khi c\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u1ee5 thu\u1ed9c l\u1eabn nhau v\u00e0 ai \u0111\u00f3 c\u1ea7n theo d\u00f5i to\u00e0n b\u1ed9 tr\u01b0\u1eddng h\u1ee3p. V\u00ed d\u1ee5, m\u1ed9t y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 CNTT c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ghi l\u1ea1i b\u1edfi b\u00e0n d\u1ecbch v\u1ee5, \u0111\u01b0\u1ee3c \u0111\u1ed9i h\u1ed7 tr\u1ee3 \u0111\u00e1nh gi\u00e1, chuy\u1ec3n l\u00ean b\u1ed9 ph\u1eadn b\u1ea3o m\u1eadt n\u1ebfu c\u1ea7n thi\u1ebft, v\u00e0 \u0111\u00f3ng l\u1ea1i sau khi ng\u01b0\u1eddi y\u00eau c\u1ea7u x\u00e1c nh\u1eadn \u0111\u00e3 s\u1eeda xong. H\u1ec7 th\u1ed1ng quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u00f3 th\u1ec3 ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5, th\u1ef1c thi c\u00e1c ph\u00ea duy\u1ec7t b\u1eaft bu\u1ed9c v\u00e0 theo d\u00f5i th\u1eddi h\u1ea1n.<\/p>\n

Khi\u00eau v\u0169 c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p h\u01a1n khi c\u00e1c nh\u00f3m ho\u1ea1t \u0111\u1ed9ng v\u1edbi quy\u1ec1n t\u1ef1 ch\u1ee7 \u0111\u00e1ng k\u1ec3. V\u00ed d\u1ee5, vi\u1ec7c ra m\u1eaft s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn marketing, ph\u00e1p l\u00fd, k\u1ef9 thu\u1eadt v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. M\u1ed7i nh\u00f3m s\u1edf h\u1eefu c\u00f4ng vi\u1ec7c c\u1ee7a ri\u00eang m\u00ecnh, nh\u01b0ng h\u1ecd th\u1ed1ng nh\u1ea5t v\u1ec1 c\u00e1c s\u1ef1 ki\u1ec7n ch\u00ednh\u2014nh\u01b0 \u201cng\u00e0y ph\u00e1t h\u00e0nh \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn\u201d ho\u1eb7c \u201ct\u00e0i li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t\u201d\u2014cho ph\u00e9p c\u00e1c nh\u00f3m kh\u00e1c ti\u1ebfp t\u1ee5c.<\/p>\n

C\u00e2u h\u1ecfi th\u1ef1c t\u1ebf kh\u00f4ng \u0111\u01a1n gi\u1ea3n l\u00e0 li\u1ec7u c\u00f3 h\u1ec7 th\u1ed1ng trung t\u00e2m hay kh\u00f4ng. \u0110\u00f3 l\u00e0 li\u1ec7u c\u00f3 m\u1ed9t b\u00ean tham gia n\u00e0o ch\u1ecbu tr\u00e1ch nhi\u1ec7m ch\u1ec9 \u0111\u1ea1o v\u00e0 theo d\u00f5i quy tr\u00ecnh t\u1ed5ng th\u1ec3 hay kh\u00f4ng. M\u1ed9t l\u1ecbch d\u00f9ng chung ho\u1eb7c n\u1ec1n t\u1ea3ng nh\u1eafn tin kh\u00f4ng nh\u1ea5t thi\u1ebft bi\u1ebfn m\u1ed9t quy tr\u00ecnh th\u00e0nh \u0111\u01b0\u1ee3c \u0111i\u1ec1u ph\u1ed1i; m\u1ed9t ch\u1ee7 s\u1edf h\u1eefu quy tr\u00ecnh trung t\u00e2m \u0111\u1ecbnh tuy\u1ebfn c\u00f4ng vi\u1ec7c v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ngo\u1ea1i l\u1ec7 l\u00e0 d\u1ea5u hi\u1ec7u m\u1ea1nh m\u1ebd h\u01a1n c\u1ee7a vi\u1ec7c \u0111i\u1ec1u ph\u1ed1i.<\/p>\n

Ph\u1ed1i h\u1ee3p c\u00f4ng vi\u1ec7c gi\u1eefa c\u00e1c t\u1ed5 ch\u1ee9c<\/h2>\n

C\u00e1c quy tr\u00ecnh li\u00ean t\u1ed5 ch\u1ee9c th\u01b0\u1eddng k\u1ebft h\u1ee3p c\u1ea3 hai ph\u01b0\u01a1ng ph\u00e1p. M\u1ed7i t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 c\u1ee7a m\u00ecnh, trong khi c\u00e1c t\u1ed5 ch\u1ee9c ph\u1ed1i h\u1ee3p v\u1edbi nhau th\u00f4ng qua m\u1ed9t chu\u1ed7i c\u00e1c tin nh\u1eafn v\u00e0 cam k\u1ebft.<\/p>\n

H\u00e3y xem x\u00e9t m\u1ed9t giao d\u1ecbch mua h\u00e0ng tr\u1ef1c tuy\u1ebfn:<\/p>\n

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  1. \n

    Nh\u00e0 b\u00e1n l\u1ebb ch\u1ea5p nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 ph\u1ed1i h\u1ee3p vi\u1ec7c x\u00e1c th\u1ef1c \u0111\u01a1n h\u00e0ng c\u1ee7a ch\u00ednh m\u00ecnh.<\/p>\n<\/li>\n

  2. \n

    Nh\u00e0 b\u00e1n l\u1ebb g\u1eedi y\u00eau c\u1ea7u thanh to\u00e1n \u0111\u1ebfn nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n.<\/p>\n<\/li>\n

  3. \n

    Nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n \u0111\u1ed9c l\u1eadp ph\u00ea duy\u1ec7t ho\u1eb7c t\u1eeb ch\u1ed1i thanh to\u00e1n v\u00e0 tr\u1ea3 l\u1ea1i k\u1ebft qu\u1ea3.<\/p>\n<\/li>\n

  4. \n

    N\u1ebfu thanh to\u00e1n \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t, nh\u00e0 b\u00e1n l\u1ebb s\u1ebd s\u1eafp x\u1ebfp vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng.<\/p>\n<\/li>\n

  5. \n

    \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n ch\u1ea5p nh\u1eadn y\u00eau c\u1ea7u g\u1eedi h\u00e0ng, qu\u1ea3n l\u00fd vi\u1ec7c giao h\u00e0ng v\u00e0 b\u00e1o c\u00e1o c\u00e1c s\u1ef1 ki\u1ec7n theo d\u00f5i.<\/p>\n<\/li>\n

  6. \n

    Nh\u00e0 b\u00e1n l\u1ebb c\u1eadp nh\u1eadt th\u00f4ng tin cho kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean c\u00e1c ph\u1ea3n h\u1ed3i b\u00ean ngo\u00e0i \u0111\u00f3.<\/p>\n<\/li>\n<\/ol>\n

    Nh\u00e0 b\u00e1n l\u1ebb c\u00f3 th\u1ec3 \u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh \u0111\u01a1n h\u00e0ng c\u1ee7a ri\u00eang m\u00ecnh, nh\u01b0ng th\u00f4ng th\u01b0\u1eddng kh\u00f4ng ki\u1ec3m so\u00e1t c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c n\u1ed9i b\u1ed9 c\u1ee7a nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n hay \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. Do \u0111\u00f3, s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c t\u1ed5 ch\u1ee9c n\u00ean \u0111\u01b0\u1ee3c xem nh\u01b0 m\u1ed9t b\u1ed9 c\u00e1c trao \u0111\u1ed5i \u0111\u00e3 th\u1ecfa thu\u1eadn: ai g\u1eedi c\u00e1i g\u00ec, ph\u1ea3n h\u1ed3i n\u00e0o \u0111\u01b0\u1ee3c mong \u0111\u1ee3i, th\u1eddi h\u1ea1n n\u00e0o \u00e1p d\u1ee5ng v\u00e0 \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu ph\u1ea3n h\u1ed3i b\u1ecb thi\u1ebfu ho\u1eb7c ti\u00eau c\u1ef1c.<\/p>\n

    Ranh gi\u1edbi n\u00e0y r\u1ea5t quan tr\u1ecdng. M\u00f4 h\u00ecnh h\u00f3a m\u1ed9t \u0111\u1ed1i t\u00e1c b\u00ean ngo\u00e0i nh\u01b0 th\u1ec3 n\u00f3 ch\u1ec9 l\u00e0 m\u1ed9t ph\u00f2ng ban n\u1ed9i b\u1ed9 kh\u00e1c c\u00f3 th\u1ec3 h\u00e0m \u00fd v\u1ec1 th\u1ea9m quy\u1ec1n ho\u1eb7c kh\u1ea3 n\u0103ng quan s\u00e1t m\u00e0 t\u1ed5 ch\u1ee9c th\u1ef1c t\u1ebf kh\u00f4ng c\u00f3.<\/p>\n

    BPMN bi\u1ec3u di\u1ec5n c\u00e1c m\u1eabu nh\u01b0 th\u1ebf n\u00e0o<\/h2>\n

    BPMN cung c\u1ea5p m\u1ed9t k\u00fd hi\u1ec7u tr\u1ef1c quan \u0111\u1ec3 m\u00f4 t\u1ea3 c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c, c\u00e1c b\u00ean tham gia v\u00e0 c\u00e1c t\u01b0\u01a1ng t\u00e1c. Trong m\u1ed9t s\u01a1 \u0111\u1ed3 BPMN:<\/p>\n

    \"BPMN<\/p>\n

      \n
    • \n

      H\u1ed3<\/strong>bi\u1ec3u th\u1ecb c\u00e1c b\u00ean tham gia, th\u01b0\u1eddng l\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c ho\u1eb7c c\u00e1c b\u00ean tham gia quy tr\u00ecnh \u0111\u1ed9c l\u1eadp.<\/p>\n<\/li>\n

    • \n

      K\u00eanh<\/strong>chia s\u1ebb tr\u00e1ch nhi\u1ec7m trong m\u1ed9t b\u00ean tham gia, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c ph\u00f2ng ban, vai tr\u00f2 ho\u1eb7c h\u1ec7 th\u1ed1ng.<\/p>\n<\/li>\n

    • \n

      Nhi\u1ec7m v\u1ee5<\/strong>bi\u1ec3u th\u1ecb c\u00f4ng vi\u1ec7c, ch\u1eb3ng h\u1ea1n nh\u01b0 \u201cX\u00e1c th\u1ef1c \u0111\u01a1n h\u00e0ng\u201d ho\u1eb7c \u201cPh\u00ea duy\u1ec7t ho\u00e0n ti\u1ec1n.\u201d<\/p>\n<\/li>\n

    • \n

      S\u1ef1 ki\u1ec7n<\/strong>bi\u1ec3u th\u1ecb m\u1ed9t s\u1ef1 vi\u1ec7c x\u1ea3y ra, ch\u1eb3ng h\u1ea1n nh\u01b0 tin nh\u1eafn \u0111\u1ebfn, b\u1ed9 \u0111\u1ebfm th\u1eddi gian h\u1ebft h\u1ea1n, ho\u1eb7c quy tr\u00ecnh b\u1eaft \u0111\u1ea7u ho\u1eb7c k\u1ebft th\u00fac.<\/p>\n<\/li>\n

    • \n

      C\u1ed5ng<\/strong>hi\u1ec3n th\u1ecb logic ph\u00e2n nh\u00e1nh ho\u1eb7c h\u1ee3p nh\u1ea5t, ch\u1eb3ng h\u1ea1n nh\u01b0 vi\u1ec7c thanh to\u00e1n c\u00f3 \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t hay kh\u00f4ng.<\/p>\n<\/li>\n

    • \n

      Lu\u1ed3ng tu\u1ea7n t\u1ef1<\/strong>hi\u1ec3n th\u1ecb th\u1ee9 t\u1ef1 c\u00f4ng vi\u1ec7c trong m\u1ed9t quy tr\u00ecnh.<\/p>\n<\/li>\n

    • \n

      Lu\u1ed3ng tin nh\u1eafn<\/strong>hi\u1ec3n th\u1ecb c\u00e1c th\u00f4ng tin li\u00ean l\u1ea1c gi\u1eefa c\u00e1c h\u1ed3 ri\u00eang bi\u1ec7t.<\/p>\n<\/li>\n<\/ul>\n

      \u0110\u1ed1i v\u1edbi \u0111i\u1ec1u ph\u1ed1i, m\u00f4 h\u00ecnh BPMN c\u00f3 th\u1ec3 hi\u1ec3n th\u1ecb m\u1ed9t quy tr\u00ecnh ph\u1ed1i h\u1ee3p \u0111\u1ecbnh tuy\u1ebfn c\u00f4ng vi\u1ec7c, ch\u1edd ph\u1ea3n h\u1ed3i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ngo\u1ea1i l\u1ec7. \u0110\u1ed1i v\u1edbi v\u0169 \u0111\u1ea1o, s\u01a1 \u0111\u1ed3 n\u00ean nh\u1ea5n m\u1ea1nh c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a c\u00e1c b\u00ean tham gia v\u00e0 c\u00e1c tin nh\u1eafn ho\u1eb7c s\u1ef1 ki\u1ec7n \u0111\u01b0\u1ee3c trao \u0111\u1ed5i gi\u1eefa h\u1ecd.<\/p>\n

      M\u1ed9t s\u1ef1 ph\u00e2n bi\u1ec7t m\u00f4 h\u00ecnh h\u1eefu \u00edch l\u00e0 c\u00e1c lu\u1ed3ng tu\u1ea7n t\u1ef1 v\u1eabn n\u1eb1m trong m\u1ed9t h\u1ed3<\/strong>, trong khi c\u00e1c lu\u1ed3ng tin nh\u1eafn k\u1ebft n\u1ed1i c\u00e1c h\u1ed3 ri\u00eang bi\u1ec7t<\/strong>\u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1eef lu\u1ed3ng ki\u1ec3m so\u00e1t n\u1ed9i b\u1ed9 t\u00e1ch bi\u1ec7t v\u1edbi th\u00f4ng tin li\u00ean l\u1ea1c gi\u1eefa c\u00e1c b\u00ean tham gia.<\/p>\n

      V\u00ed d\u1ee5<\/h2>\n

      V\u00ed d\u1ee5 1: Quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean<\/h3>\n

      \u0110i\u1ec1u ph\u1ed1i:<\/strong>B\u1ed9 ph\u1eadn Nh\u00e2n s\u1ef1 (HR) ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u1ed3 s\u01a1 tuy\u1ec3n d\u1ee5ng. Khi m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn, HR k\u00edch ho\u1ea1t vi\u1ec7c thi\u1ebft l\u1eadp t\u00e0i kho\u1ea3n IT, y\u00eau c\u1ea7u trang thi\u1ebft b\u1ecb, theo d\u00f5i c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o b\u1eaft bu\u1ed9c v\u00e0 theo d\u00f5i c\u00e1c nhi\u1ec7m v\u1ee5 ch\u01b0a ho\u00e0n th\u00e0nh.<\/p>\n

      \u0110i\u1ec1u ph\u1ed1i:<\/strong>B\u1ed9 ph\u1eadn Nh\u00e2n s\u1ef1 (HR) ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u1ed3 s\u01a1 tuy\u1ec3n d\u1ee5ng. Khi m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn, HR k\u00edch ho\u1ea1t vi\u1ec7c thi\u1ebft l\u1eadp t\u00e0i kho\u1ea3n IT, y\u00eau c\u1ea7u trang thi\u1ebft b\u1ecb, theo d\u00f5i c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o b\u1eaft bu\u1ed9c v\u00e0 theo d\u00f5i c\u00e1c nhi\u1ec7m v\u1ee5 ch\u01b0a ho\u00e0n th\u00e0nh.<\/p>\n

      \"\"<\/p>\n

      V\u0169 \u0111\u1ea1o:<\/strong>B\u1ed9 ph\u1eadn Nh\u00e2n s\u1ef1 (HR), IT, c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, ng\u01b0\u1eddi qu\u1ea3n l\u00fd tuy\u1ec3n d\u1ee5ng v\u00e0 nh\u00e2n vi\u00ean m\u1edbi m\u1ed7i b\u00ean t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. H\u1ecd ph\u1ed1i h\u1ee3p th\u00f4ng qua c\u00e1c s\u1ef1 ki\u1ec7n v\u00e0 th\u1eddi h\u1ea1n \u0111\u00e3 th\u1ed1ng nh\u1ea5t\u2014v\u00ed d\u1ee5, HR g\u1eedi th\u00f4ng b\u00e1o ng\u00e0y b\u1eaft \u0111\u1ea7u, IT x\u00e1c nh\u1eadn t\u00e0i kho\u1ea3n \u0111\u00e3 s\u1eb5n s\u00e0ng, v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd x\u00e1c nh\u1eadn vi\u1ec7c \u0111\u00e0o t\u1ea1o theo vai tr\u00f2 c\u1ee5 th\u1ec3.<\/p>\n

      \"\"<\/p>\n

      M\u1ed9t l\u1ef1a ch\u1ecdn th\u1ef1c t\u1ebf:<\/strong>S\u1eed d\u1ee5ng \u0111i\u1ec1u ph\u1ed1i khi HR c\u1ea7n theo d\u00f5i m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c ch\u1eadm tr\u1ec5 tr\u00ean to\u00e0n b\u1ed9 quy tr\u00ecnh. M\u00f4 h\u00ecnh h\u00f3a c\u00e1c cam k\u1ebft gi\u1eefa c\u00e1c \u0111\u1ed9i nh\u01b0 c\u00e1c t\u01b0\u01a1ng t\u00e1c r\u00f5 r\u00e0ng, ngay c\u1ea3 trong quy tr\u00ecnh \u0111i\u1ec1u ph\u1ed1i l\u1edbn h\u01a1n.<\/p>\n

      V\u00ed d\u1ee5 2:escalation h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/h3>\n

      \u0110i\u1ec1u ph\u1ed1i:<\/strong>Quy tr\u00ecnh t\u1ea1o v\u00e9 ch\u1ec9 \u0111\u1ecbnh m\u1ed9t tr\u01b0\u1eddng h\u1ee3p m\u1edbi, ki\u1ec3m tra m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean, chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn c\u1ea5p h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p, b\u1eaft \u0111\u1ea7u b\u1ed9 \u0111\u1ebfm th\u1eddi gian escalation v\u00e0 theo d\u00f5i vi\u1ec7c gi\u1ea3i quy\u1ebft.<\/p>\n

      Khi\u00eau v\u0169:<\/strong>H\u1ed7 tr\u1ee3, k\u1ef9 thu\u1eadt v\u00e0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 b\u00ean th\u1ee9 ba ph\u1ed1i h\u1ee3p th\u00f4ng qua c\u1eadp nh\u1eadt tr\u01b0\u1eddng h\u1ee3p v\u00e0 c\u00e1c k\u1ef3 v\u1ecdng ph\u1ea3n h\u1ed3i \u0111\u00e3 th\u1ed1ng nh\u1ea5t. M\u1ed7i b\u00ean qu\u1ea3n l\u00fd cu\u1ed9c \u0111i\u1ec1u tra v\u00e0 h\u00e0ng \u0111\u1ee3i n\u1ed9i b\u1ed9 c\u1ee7a ri\u00eang m\u00ecnh.<\/p>\n

      M\u1ed9t l\u1ef1a ch\u1ecdn th\u1ef1c t\u1ebf:<\/strong>\u0110i\u1ec1u ph\u1ed1i quy\u1ec1n s\u1edf h\u1eefu v\u00e9 v\u00e0 theo d\u00f5i m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 b\u00ean trong t\u1ed5 ch\u1ee9c h\u1ed7 tr\u1ee3. S\u1eed d\u1ee5ng c\u00e1c th\u00f4ng \u0111i\u1ec7p r\u00f5 r\u00e0ng v\u00e0 c\u00e1c k\u1ef3 v\u1ecdng escalation khi c\u00f4ng vi\u1ec7c chuy\u1ec3n sang c\u00e1c nh\u00f3m ho\u1eb7c c\u00f4ng ty n\u1eb1m ngo\u00e0i t\u1ea7m ki\u1ec3m so\u00e1t c\u1ee7a ch\u1ee7 s\u1edf h\u1eefu v\u00e9.<\/p>\n

      V\u00ed d\u1ee5 3: Y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng b\u1ea3o hi\u1ec3m li\u00ean quan \u0111\u1ebfn m\u1ed9t c\u1eeda h\u00e0ng s\u1eeda ch\u1eefa<\/h3>\n

      \u0110i\u1ec1u ph\u1ed1i:<\/strong>C\u00f4ng ty b\u1ea3o hi\u1ec3m qu\u1ea3n l\u00fd tr\u01b0\u1eddng h\u1ee3p b\u1ed3i th\u01b0\u1eddng, x\u00e1c minh ph\u1ea1m vi b\u1ea3o hi\u1ec3m, y\u00eau c\u1ea7u b\u00e1o gi\u00e1, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 theo d\u00f5i thanh to\u00e1n.<\/p>\n

      Khi\u00eau v\u0169:<\/strong>C\u00f4ng ty b\u1ea3o hi\u1ec3m, ng\u01b0\u1eddi \u0111\u01b0\u1ee3c b\u1ea3o hi\u1ec3m, c\u1eeda h\u00e0ng s\u1eeda ch\u1eefa v\u00e0 c\u00f3 th\u1ec3 c\u1ea3 ng\u01b0\u1eddi \u0111\u1ecbnh gi\u00e1 trao \u0111\u1ed5i th\u00f4ng tin v\u00e0 quy\u1ebft \u0111\u1ecbnh. C\u1eeda h\u00e0ng s\u1eeda ch\u1eefa ki\u1ec3m so\u00e1t vi\u1ec7c ki\u1ec3m tra v\u00e0 c\u00f4ng vi\u1ec7c s\u1eeda ch\u1eefa c\u1ee7a ri\u00eang m\u00ecnh; c\u00f4ng ty b\u1ea3o hi\u1ec3m kh\u00f4ng th\u1ec3 tr\u1ef1c ti\u1ebfp quy \u0111\u1ecbnh tr\u00ecnh t\u1ef1 n\u1ed9i b\u1ed9 c\u1ee7a h\u1ecd.<\/p>\n

      M\u1ed9t l\u1ef1a ch\u1ecdn th\u1ef1c t\u1ebf:<\/strong>M\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh b\u1ed3i th\u01b0\u1eddng c\u1ee7a c\u00f4ng ty b\u1ea3o hi\u1ec3m d\u01b0\u1edbi d\u1ea1ng quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c \u0111i\u1ec1u ph\u1ed1i, v\u00e0 bi\u1ec3u th\u1ecb s\u1ef1 tham gia c\u1ee7a c\u1eeda h\u00e0ng s\u1eeda ch\u1eefa th\u00f4ng qua c\u00e1c th\u00f4ng \u0111i\u1ec7p, ph\u1ea3n h\u1ed3i v\u00e0 c\u00e1c m\u1ed1c th\u1eddi gian \u0111\u00e3 th\u1ed1ng nh\u1ea5t.<\/p>\n

      L\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p<\/h2>\n

      \"\"<\/p>\n

      S\u1eed d\u1ee5ng \u0111i\u1ec1u ph\u1ed1i<\/strong>khi:<\/p>\n

        \n
      • \n

        M\u1ed9t ch\u1ee7 s\u1edf h\u1eefu ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 k\u1ebft qu\u1ea3 t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i.<\/p>\n<\/li>\n

      • \n

        C\u00f4ng vi\u1ec7c c\u00f3 c\u00e1c ph\u1ee5 thu\u1ed9c nghi\u00eam ng\u1eb7t ho\u1eb7c c\u00e1c tr\u00ecnh t\u1ef1 ph\u00ea duy\u1ec7t b\u1eaft bu\u1ed9c.<\/p>\n<\/li>\n

      • \n

        C\u00e1c b\u00ean tham gia c\u1ea7n theo d\u00f5i tr\u1ea1ng th\u00e1i t\u1eadp trung, ch\u1ec9 \u0111\u1ecbnh ho\u1eb7c escalation.<\/p>\n<\/li>\n

      • \n

        Quy tr\u00ecnh ph\u1ea3i \u00e1p d\u1ee5ng c\u00e1c quy t\u1eafc nh\u1ea5t qu\u00e1n ho\u1eb7c c\u00e1c ki\u1ec3m so\u00e1t ki\u1ec3m to\u00e1n.<\/p>\n<\/li>\n<\/ul>\n

        S\u1eed d\u1ee5ng khi\u00eau v\u0169<\/strong>khi:<\/p>\n

          \n
        • \n

          C\u00e1c b\u00ean tham gia \u0111\u1ed9c l\u1eadp v\u00e0 duy tr\u00ec quy\u1ec1n ki\u1ec3m so\u00e1t \u0111\u1ed1i v\u1edbi c\u00e1c quy tr\u00ecnh c\u1ee7a ri\u00eang m\u00ecnh.<\/p>\n<\/li>\n

        • \n

          Kh\u00f4ng c\u00f3 t\u1ed5 ch\u1ee9c \u0111\u01a1n l\u1ebb n\u00e0o c\u00f3 th\u1ec3 h\u1ee3p ph\u00e1p \u0111i\u1ec1u ph\u1ed1i to\u00e0n b\u1ed9 quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n<\/li>\n

        • \n

          S\u1ef1 ph\u1ed1i h\u1ee3p ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c th\u00f4ng \u0111i\u1ec7p, s\u1ef1 ki\u1ec7n v\u00e0 c\u00e1c cam k\u1ebft \u0111\u00e3 \u0111\u01b0\u1ee3c hai b\u00ean th\u1ed1ng nh\u1ea5t.<\/p>\n<\/li>\n

        • \n

          C\u00e1c b\u00ean tham gia c\u1ea7n kh\u00f4ng gian \u0111\u1ec3 thay \u0111\u1ed5i quy tr\u00ecnh l\u00e0m vi\u1ec7c n\u1ed9i b\u1ed9 c\u1ee7a h\u1ecd m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u00e0m ph\u00e1n l\u1ea1i t\u1eebng b\u01b0\u1edbc.<\/p>\n<\/li>\n<\/ul>\n

          S\u1eed d\u1ee5ng m\u1ed9t lai<\/strong>khi m\u1ed9t ch\u1ee7 th\u1ec3 trung t\u00e2m \u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh c\u1ee7a ch\u00ednh m\u00ecnh nh\u01b0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c t\u1ef1 ch\u1ee7. \u0110i\u1ec1u n\u00e0y ph\u1ed5 bi\u1ebfn trong chu\u1ed7i cung \u1ee9ng, d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh, m\u1ea1ng l\u01b0\u1edbi ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n

          C\u00e1c l\u1ed7i thi\u1ebft k\u1ebf ph\u1ed5 bi\u1ebfn<\/h2>\n

          \"\"<\/p>\n

            \n
          • \n

            G\u00e1n tr\u00e1ch nhi\u1ec7m cho b\u1ed9 \u0111i\u1ec1u khi\u1ec3n trung t\u00e2m \u0111\u1ed1i v\u1edbi nh\u1eefng g\u00ec n\u00f3 kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t:<\/strong>M\u1ed9t ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i c\u00f3 th\u1ec3 y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c ho\u1eb7c gi\u00e1m s\u00e1t m\u1ed9t cam k\u1ebft, nh\u01b0ng m\u1ed9t b\u00ean tham gia b\u00ean ngo\u00e0i v\u1eabn s\u1edf h\u1eefu vi\u1ec7c th\u1ef1c thi c\u1ee7a ch\u00ednh m\u00ecnh.<\/p>\n<\/li>\n

          • \n

            \u0110\u1ec3 c\u00e1c b\u00e0n giao kh\u00f4ng r\u00f5 r\u00e0ng:<\/strong>X\u00e1c \u0111\u1ecbnh ai g\u1eedi th\u00f4ng tin, ai nh\u1eadn th\u00f4ng tin, ph\u1ea3n h\u1ed3i n\u00e0o \u0111\u01b0\u1ee3c mong \u0111\u1ee3i v\u00e0 khi n\u00e0o c\u1ea7n chuy\u1ec3n c\u1ea5p.<\/p>\n<\/li>\n

          • \n

            Ch\u1ec9 m\u00f4 h\u00ecnh h\u00f3a con \u0111\u01b0\u1eddng th\u00e0nh c\u00f4ng:<\/strong>Bao g\u1ed3m c\u00e1c ngo\u1ea1i l\u1ec7 quan tr\u1ecdng nh\u01b0 t\u1eeb ch\u1ed1i, thi\u1ebfu th\u00f4ng tin, qu\u00e1 th\u1eddi gian, h\u1ee7y b\u1ecf v\u00e0 th\u1eed l\u1ea1i.<\/p>\n<\/li>\n

          • \n

            S\u1eed d\u1ee5ng th\u00f4ng \u0111i\u1ec7p kh\u00f4ng r\u00f5 r\u00e0ng:<\/strong>\u0110\u1ecbnh ngh\u0129a \u00fd ngh\u0129a c\u1ee7a c\u00e1c tr\u1ea1ng th\u00e1i nh\u01b0 \u201c\u0111\u00e3 ch\u1ea5p nh\u1eadn,\u201d \u201c\u0111\u00e3 ph\u00ea duy\u1ec7t,\u201d ho\u1eb7c \u201cho\u00e0n th\u00e0nh\u201d \u0111\u1ec3 c\u00e1c b\u00ean tham gia di\u1ec5n gi\u1ea3i ch\u00fang m\u1ed9t c\u00e1ch th\u1ed1ng nh\u1ea5t.<\/p>\n<\/li>\n

          • \n

            L\u00e0m ph\u1ee9c t\u1ea1p h\u00f3a s\u01a1 \u0111\u1ed3 \u0111\u1ea7u ti\u00ean:<\/strong>B\u1eaft \u0111\u1ea7u v\u1edbi con \u0111\u01b0\u1eddng ch\u00ednh v\u00e0 c\u00e1c b\u00ean tham gia ch\u00ednh. Th\u00eam c\u00e1c nhi\u1ec7m v\u1ee5 chi ti\u1ebft v\u00e0 c\u00e1c ngo\u1ea1i l\u1ec7 trong c\u00e1c ch\u1ebf \u0111\u1ed9 xem ri\u00eang bi\u1ec7t khi c\u1ea7n thi\u1ebft.<\/p>\n<\/li>\n

          • \n

            Xem s\u01a1 \u0111\u1ed3 nh\u01b0 m\u1ed9t th\u1ecfa thu\u1eadn v\u1eadn h\u00e0nh:<\/strong>M\u1ed9t m\u00f4 h\u00ecnh BPMN c\u00f3 th\u1ec3 l\u00e0m r\u00f5 tr\u00e1ch nhi\u1ec7m v\u00e0 t\u01b0\u01a1ng t\u00e1c, nh\u01b0ng c\u00e1c quy tr\u00ecnh xuy\u00ean c\u00f4ng ty c\u0169ng c\u00f3 th\u1ec3 c\u1ea7n h\u1ee3p \u0111\u1ed3ng, \u0111\u1ecbnh ngh\u0129a d\u1eef li\u1ec7u, k\u1ef3 v\u1ecdng d\u1ecbch v\u1ee5 v\u00e0 qu\u1ea3n tr\u1ecb.<\/p>\n<\/li>\n<\/ul>\n

            M\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh b\u1eb1ng Visual Paradigm BPMN + AI<\/h2>\n

            Visual Paradigm m\u00f4 t\u1ea3 vi\u1ec7c t\u1ea1o s\u01a1 \u0111\u1ed3 BPMN \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI t\u1eeb c\u00e1c m\u00f4 t\u1ea3 quy tr\u00ecnh b\u1eb1ng ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, ti\u1ebfp theo l\u00e0 ch\u1ec9nh s\u1eeda trong m\u00f4i tr\u01b0\u1eddng m\u00f4 h\u00ecnh h\u00f3a c\u1ee7a n\u00f3. C\u00e1c c\u00f4ng c\u1ee5 BPMN c\u1ee7a n\u00f3 c\u0169ng h\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch chi ti\u1ebft quy tr\u00ecnh v\u00e0 t\u00e0i li\u1ec7u h\u00f3a c\u00e1c th\u1ee7 t\u1ee5c l\u00e0m vi\u1ec7c. H\u00e3y coi k\u1ebft qu\u1ea3 \u0111\u1ea7u ra c\u1ee7a AI l\u00e0 b\u1ea3n nh\u00e1p \u0111\u1ec3 xem x\u00e9t\u2014not l\u00e0 b\u1eb1ng ch\u1ee9ng cho th\u1ea5y quy tr\u00ecnh l\u00e0 ch\u00ednh x\u00e1c ho\u1eb7c tu\u00e2n th\u1ee7.<\/p>\n

            \"BPMN<\/p>\n

            M\u1ed9t quy tr\u00ecnh l\u00e0m vi\u1ec7c th\u1ef1c t\u1ebf:<\/p>\n

              \n
            1. \n

              Vi\u1ebft c\u00e2u chuy\u1ec7n quy tr\u00ecnh.<\/strong>\u0110\u1eb7t t\u00ean cho c\u00e1c b\u00ean tham gia, tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd, c\u00e1c quy\u1ebft \u0111\u1ecbnh ch\u00ednh, v\u00e0 c\u00e1c s\u1ef1 ki\u1ec7n ho\u1eb7c th\u00f4ng \u0111i\u1ec7p v\u01b0\u1ee3t qua ranh gi\u1edbi t\u1ed5 ch\u1ee9c.<\/p>\n<\/li>\n

            2. \n

              T\u1ea1o b\u1ea3n nh\u00e1p \u0111\u1ea7u ti\u00ean.<\/strong>Trong Visual Paradigm, m\u00f4 t\u1ea3 quy tr\u00ecnh b\u1eb1ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n v\u00e0 y\u00eau c\u1ea7u c\u00e1c b\u1ec3 v\u00e0 l\u00e0n li\u00ean quan. Giao di\u1ec7n ch\u00ednh x\u00e1c v\u00e0 kh\u1ea3 n\u0103ng s\u1eb5n c\u00f3 c\u1ee7a c\u00e1c t\u00ednh n\u0103ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y theo phi\u00ean b\u1ea3n s\u1ea3n ph\u1ea9m.<\/p>\n<\/li>\n

            3. \n

              Xem x\u00e9t c\u00e1c ranh gi\u1edbi.<\/strong>Ki\u1ec3m tra xem c\u00f4ng vi\u1ec7c n\u1ed9i b\u1ed9 c\u00f3 n\u1eb1m trong b\u1ec3 \u0111\u00fang kh\u00f4ng v\u00e0 th\u00f4ng tin li\u00ean l\u1ea1c gi\u1eefa c\u00e1c b\u00ean tham gia \u0111\u01b0\u1ee3c bi\u1ec3u th\u1ecb d\u01b0\u1edbi d\u1ea1ng lu\u1ed3ng th\u00f4ng \u0111i\u1ec7p thay v\u00ec lu\u1ed3ng tu\u1ea7n t\u1ef1 n\u1ed9i b\u1ed9.<\/p>\n<\/li>\n

            4. \n

              Ki\u1ec3m tra logic.<\/strong>X\u00e1c nh\u1eadn c\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ed5ng, c\u00e1c \u0111\u01b0\u1eddng d\u1eabn ph\u00ea duy\u1ec7t v\u00e0 t\u1eeb ch\u1ed1i, b\u1ed9 \u0111\u1ebfm th\u1eddi gian, c\u00e1c k\u1ecbch b\u1ea3n thi\u1ebfu ph\u1ea3n h\u1ed3i v\u00e0 c\u00e1c tr\u1ea1ng th\u00e1i k\u1ebft th\u00fac.<\/p>\n<\/li>\n

            5. \n

              X\u00e1c th\u1ef1c v\u1edbi c\u00e1c b\u00ean tham gia.<\/strong>Y\u00eau c\u1ea7u ch\u1ee7 s\u1edf h\u1eefu quy tr\u00ecnh v\u00e0 \u0111\u1ea1i di\u1ec7n \u0111\u1ed1i t\u00e1c x\u00e1c nh\u1eadn tr\u00e1ch nhi\u1ec7m, \u00fd ngh\u0129a th\u00f4ng \u0111i\u1ec7p, th\u1eddi h\u1ea1n v\u00e0 c\u00e1c ngo\u1ea1i l\u1ec7.<\/p>\n<\/li>\n

            6. \n

              Tinh ch\u1ec9nh v\u00e0 t\u00e0i li\u1ec7u h\u00f3a.<\/strong>Th\u00eam chi ti\u1ebft \u1edf nh\u1eefng n\u01a1i h\u1eefu \u00edch, \u0111\u00ednh k\u00e8m c\u00e1c th\u1ee7 t\u1ee5c l\u00e0m vi\u1ec7c v\u00e0 duy tr\u00ec c\u00e1c phi\u00ean b\u1ea3n tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i v\u00e0 tr\u1ea1ng th\u00e1i m\u1ee5c ti\u00eau ri\u00eang bi\u1ec7t n\u1ebfu \u0111ang thi\u1ebft k\u1ebf l\u1ea1i quy tr\u00ecnh.<\/p>\n<\/li>\n<\/ol>\n

              M\u1ed9t c\u00e2u l\u1ec7nh h\u1eefu \u00edch cho m\u00f4 h\u00ecnh ban \u0111\u1ea7u:<\/p>\n

              \n

              T\u1ea1o m\u1ed9t quy tr\u00ecnh BPMN 2.0 cho \u0111\u01a1n h\u00e0ng tr\u1ef1c tuy\u1ebfn li\u00ean quan \u0111\u1ebfn Kh\u00e1ch h\u00e0ng, Nh\u00e0 b\u00e1n l\u1ebb, Nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n v\u00e0 \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. Nh\u00e0 b\u00e1n l\u1ebb x\u00e1c th\u1ef1c \u0111\u01a1n h\u00e0ng v\u00e0 g\u1eedi y\u00eau c\u1ea7u thanh to\u00e1n \u0111\u1ebfn Nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n. N\u1ebfu thanh to\u00e1n b\u1ecb t\u1eeb ch\u1ed1i, Nh\u00e0 b\u00e1n l\u1ebb th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng v\u00e0 k\u1ebft th\u00fac \u0111\u01a1n h\u00e0ng. N\u1ebfu thanh to\u00e1n \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn, Nh\u00e0 b\u00e1n l\u1ebb g\u1eedi y\u00eau c\u1ea7u v\u1eadn chuy\u1ec3n \u0111\u1ebfn \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n tr\u1ea3 v\u1ec1 c\u00e1c th\u00f4ng b\u00e1o ch\u1ea5p nh\u1eadn v\u1eadn chuy\u1ec3n v\u00e0 tr\u1ea1ng th\u00e1i giao h\u00e0ng. Bao g\u1ed3m m\u1ed9t \u0111\u01b0\u1eddng d\u1eabn th\u1eddi gian ch\u1edd khi kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb \u0111\u1ed1i t\u00e1c trong kho\u1ea3ng th\u1eddi gian \u0111\u00e3 th\u1ecfa thu\u1eadn. T\u00e1ch m\u1ed7i t\u1ed5 ch\u1ee9c th\u00e0nh m\u1ed9t b\u1ec3 (pool) ri\u00eang, hi\u1ec3n th\u1ecb c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9 c\u1ee7a Nh\u00e0 b\u00e1n l\u1ebb trong c\u00e1c l\u00e0n (lane), v\u00e0 s\u1eed d\u1ee5ng lu\u1ed3ng th\u00f4ng b\u00e1o cho vi\u1ec7c giao ti\u1ebfp gi\u1eefa c\u00e1c t\u1ed5 ch\u1ee9c.<\/p>\n<\/blockquote>\n

              Sau khi t\u1ea1o, h\u00e3y x\u00e1c nh\u1eadn r\u1eb1ng s\u01a1 \u0111\u1ed3 ph\u00e2n bi\u1ec7t r\u00f5 tr\u00ecnh t\u1ef1 n\u1ed9i b\u1ed9 c\u1ee7a Nh\u00e0 b\u00e1n l\u1ebb v\u1edbi c\u00e1c th\u00f4ng \u0111i\u1ec7p trao \u0111\u1ed5i v\u1edbi Nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n v\u00e0 \u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. Xem x\u00e9t l\u1ea1i m\u1ecdi nh\u00e1nh v\u00e0 th\u1eddi gian ch\u1edd c\u00f9ng v\u1edbi nh\u1eefng ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf.<\/p>\n

              K\u1ebft lu\u1eadn<\/h2>\n

              \u0110i\u1ec1u ph\u1ed1i (orchestration) v\u00e0 ph\u1ed1i h\u1ee3p (choreography) gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ed1i h\u1ee3p kh\u00e1c nhau. \u0110i\u1ec1u ph\u1ed1i cung c\u1ea5p cho m\u1ed9t ch\u1ee7 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u00e1ch th\u1ee9c \u0111\u1ec3 ch\u1ec9 \u0111\u1ea1o v\u00e0 gi\u00e1m s\u00e1t m\u1ed9t quy tr\u00ecnh l\u00e0m vi\u1ec7c; ph\u1ed1i h\u1ee3p cho ph\u00e9p c\u00e1c b\u00ean tham gia \u0111\u1ed9c l\u1eadp ph\u1ed1i h\u1ee3p th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u00e3 th\u1ecfa thu\u1eadn trong khi v\u1eabn duy tr\u00ec t\u00ednh t\u1ef1 ch\u1ee7 c\u1ee7a h\u1ecd. Nhi\u1ec1u quy tr\u00ecnh th\u1ef1c t\u1ebf s\u1eed d\u1ee5ng c\u1ea3 hai: \u0111i\u1ec1u ph\u1ed1i trong t\u1eebng t\u1ed5 ch\u1ee9c v\u00e0 ph\u1ed1i h\u1ee3p xuy\u00ean qua ranh gi\u1edbi t\u1ed5 ch\u1ee9c.<\/p>\n

              BPMN gi\u00fap vi\u1ec7c th\u1ea3o lu\u1eadn c\u00e1c c\u1ea5u tr\u00fac n\u00e0y tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n b\u1eb1ng c\u00e1ch t\u00e1ch bi\u1ec7t c\u00e1c b\u00ean tham gia, c\u00f4ng vi\u1ec7c n\u1ed9i b\u1ed9, c\u00e1c quy\u1ebft \u0111\u1ecbnh v\u00e0 th\u00f4ng \u0111i\u1ec7p. M\u00f4 h\u00ecnh h\u00f3a h\u1ed7 tr\u1ee3 b\u1edfi AI c\u00f3 th\u1ec3 t\u0103ng t\u1ed1c \u0111\u1ed9 t\u1ea1o b\u1ea3n nh\u00e1p \u0111\u1ea7u ti\u00ean, nh\u01b0ng c\u00f4ng vi\u1ec7c quan tr\u1ecdng nh\u1ea5t v\u1eabn thu\u1ed9c v\u1ec1 con ng\u01b0\u1eddi: x\u00e1c th\u1ef1c c\u00e1c tr\u00e1ch nhi\u1ec7m, c\u00e1c \u0111\u01b0\u1eddng d\u1eabn ngo\u1ea1i l\u1ec7 v\u00e0 c\u00e1c th\u1ecfa thu\u1eadn gi\u00fap vi\u1ec7c ph\u1ed1i h\u1ee3p th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Gi\u1edbi thi\u1ec7u C\u00e1c t\u1ed5 ch\u1ee9c hi\u1ebfm khi cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 ch\u1ec9 th\u00f4ng qua m\u1ed9t nh\u00f3m ho\u1eb7c m\u1ed9t h\u1ec7 th\u1ed1ng duy nh\u1ea5t. 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